1. When will I receive my card?
The AHA has moved to using eCards, which is the electronic equivalent of a printed course completion card. eCards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course. Upon completion and submission of the roster to the training center, you will receive an email to claim your eCard. It takes 5 - 10 days for the training center to process the roster. You must claim your eCard to be issued your card. We can provide you with a letter of completion on the day of class. This may or may not be accepted by your employer. We suggest you check with your employer prior to attending class if you are in a time crunch for your certification. Access instructions for claiming your eCard here.
2. What is the cancellation policy?
If you need to cancel, please let us know within 24 hours of your class to receive a full refund. If you cancel after 24 hours, no refund will be provided. You do have the option to reschedule.
3. My certification expired, what are my options?
You have the option to take the Online Part 1 and Skills Test. You can purchase the bundle on our website at xxx. You will receive a keycode to take the online portion and then you can join any of our skills classes to test your skills. The advantage of this option is that you can take the online portion in the convenience of your home or office and perform a skills check which typically takes 15-30 minutes depending on your skills level. You can access all our Online Bundles here.
You also have the option to join any of the full classes that we offer for BLS, ACLS, Heartsaver, and PALS.
4. We need training in our office, will you come to us?
Yes! Please give us a call at 720-507-4CPR and we can work with you to customize a class for you. Or, send us an email here and we'll contact you. We offer discounts for larger classes.
5. Do I need to purchase a book for my class?
Yes, a current edition book is required for each student for BLS, ACLS, and PALS courses.
For ACLS and PALS classes, please purchase a book with your class and we will mail the book to you prior to the date of the class.
6. I purchased an online key code, where do I get it?
We will email you your keycode to take the online course. Because we have to manually send this, you will not receive it instantly. In most cases it is sent within 24 hours after you purchase the code.